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By Drive, Inc. on Tuesday 15 December 2009.

Last month, we focused on the “I” in the DMAIC cycle for Six Sigma. We discussed the processes and tools used to IMPROVE the output performance of the process. In this issue, we will focus on the “C” in the DMAIC cycle, which is the CONTROL phase. In this phase our goal is to ensure the problem stays fixed and make certain that the new methods can be further improved over time. Have you ever ‘fixed’ a problem only to see it surface again just a few months later? We observe that the lack of sustainment of improvements (including the lack of permanent corrective actions to problems) is the number one inhibitor to DMAIC success.

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