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By Drive, Inc. on Thursday 15 October 2009.

In the previous issue in this series, we focused on the “M” in the DMAIC cycle for Six Sigma. We discussed the processes and tools used to MEAURE the output performance of the process. This month, we will focus on the “A” in the DMAIC cycle, which is the ANALYZE phase. In this phase, we will develop theories of root causes, confirm the theories with data, and finally identify the true root cause(s) of the problem. The true root cause(s) will form the basis for solutions in the next phase of the DMAIC cycle, which is the IMPROVE phase covered in our next newsletter.

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