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Drive in Japan Part 3

By Drive, Inc. on Tuesday 15 November 2016.

We all know, or at least we think we know, how to make things better. Yet we fail to make things better. We say we know what we are doing, but the evidence proves that we spend most of our time correcting things that have gone wrong, without really fixing the process that could prevent the problem in the first place. We call this firefighting, and we are experts at it. We hear about someone else who seems to make things work so easily and wonder how they do it. So we visit them where they produce their goods, but they fail to show us how they work to make their products in a timely manner, without defects. They fail to show us how they organize and facilitate everyone’s work so that nothing goes wrong. So we come away still bewildered about what we have seen, while failing to understand how and why what we have seen actually works so well.

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