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TOTAL SYSTEMS THINKING

By Drive, Inc. on Thursday 15 March 2012.

I had an interesting discussion with a department manager at a client today. For the purpose of this newsletter (and to protect his identity), I’ll call him Zeke. Zeke’s company is part of a multinational conglomerate and he found himself continually frustrated by the company’s many functional silos. He was frustrated by an IT department that refuses to make simple improvements that would have an incredible impact on productivity. Why? Reason given, “Because we don’t have the resources.” I would submit to you that any organization that only looks at the resources needed to do an activity and does not consider the benefit (cost savings, margin contribution, cost avoidance, cash flow) is doomed to eventual failure. It might take a while, but that kind of thinking will kill the entrepreneurial spirit and will eventually kill a company.

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