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Metrics: The Good, The Bad and The Ugly

By Drive, Inc. on Saturday 14 May 2011.

I fly a lot. Not that I want to. In fact, my driving radius is constantly increasing because airline service levels are so poor. Just in my last three consecutive flights on two different airlines (names withheld to protect the guilty) I have experienced the following:  An originating flight delayed for an hour, but the connecting flight not delayed so that I could fly to the hub city, but not to my final destination  A two hour delay for unplanned maintenance  A two hour delay for planned maintenance (obviously not very well planned)

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