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OBSERVE WHAT IS REALLY HAPPENING

By Drive, Inc. on Tuesday 15 May 2012.

Genchi Gembutsu is a Japanese word that can be translated as “to go and see.” This phrase is used to encourage people to go out to where the work is being done and observe what is really happening. All too often, we see managers trying to solve the problems in the process by sitting in the conference room, which is not where the problems are occurring. By going to the floor to “see for oneself,” one can uncover a much deeper understanding of the problems.

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