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By Drive, Inc. on Saturday 15 September 2012.

Both the process and the result that is achieved (paying attention to what is done and how it is done) are important. The result will not change unless we change the process. Process Orientation comes with the understanding that it is the processes that yield results. Many managers focus purely on the results regardless of the process followed. Have you ever heard someone say, “I don’t care how you do it, just get it done!” If we focus on the processes that yield the results, we are more likely to be able to improve those results over time instead of getting what we get and not understanding why.

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